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Customer Care

Shipping

We charge a set shipping charge of £3.95 for all orders.

We do not currently ship internationally.

Your items will be shipped within 3-5 working days of receipt, orders placed on a Friday will ship on Tuesday or before.

 

Accuracy of Address Details

The customer will be responsible for providing accurate contact and address details for all orders.    Should we incur any cost for returns or extra charges billed to us by our courier companies due to incorrect information, these will be charged to the customer.

 

Receipts

Receipts for orders are automatically generated and emailed to the customer.

 

Product Unavailable to Ship

In the event a product is unavailable to ship, you will be contacted with options for purchasing a different product or securing a refund.

Returns

Please email us on oink@orchardpig.co.uk with your order number and reason for return and we’ll be happy to help!

If you return an item requesting a refund within 30 days of delivery/ collection, we’ll give you a full refund. Your refund will be issued using your original payment method.

Should your product not be suitable, please return it new and as received to the address below, enclosing your order number and reason for return inside the package. Once we have received the return we will be in touch to process your refund. Please allow up to 10 days after receipt for your refund to be issued.

If there is an issue with your order please reach out to us via oink@orchardpig.co.uk with your order number and we can best advise.

Orchard Pig Online Shop Returns

Mail Marketing Scotland

PO Box 87

Glasgow

G14 0JF